Shop Policies
Thank you for shopping with us! We’re a small business and truly appreciate every order. Please review the policies below before placing your order. If you have any questions or concerns, please reach out through our Contact page and we’ll be happy to help!
Returns & Exchanges
Returns and exchanges are handled on a case-by-case basis.
If you would like to request a return or exchange, please contact us through our Contact page with your order number and a description of your request. Please do not send an item back without contacting us first.
Because many of our products are handmade, made-to-order, customized, or personalized, some items may not be eligible for return or exchange.
If a return or exchange is approved, we will provide you with instructions on how to proceed.
Order Changes & Cancellations
If you need to make a change to your order or request a cancellation, please contact us as soon as possible.
Because orders may begin processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once an order has entered production or shipped.
Damaged or Incorrect Items
We want you to be happy with your order! If your item arrives damaged, defective, or you receive an incorrect item, please contact us through our Contact page as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging, if applicable
We will review the situation and work with you to find an appropriate solution.
Shipping
Orders are shipped to the address provided by the customer at checkout.
Please double-check your shipping address before completing your purchase. We are not responsible for delays or additional costs caused by an incorrect or incomplete shipping address.
Once an order has been handed over to the shipping carrier, shipping times are outside of our control. Carrier delays may occur due to weather, holidays, high shipping volumes, or other circumstances.
Lost or Stolen Packages
Once tracking shows that a package has been delivered to the address provided at checkout, we are not responsible for packages that are lost, misplaced, or stolen after delivery.
If your package appears to be missing, we recommend checking around your property, asking household members or neighbors, and contacting the shipping carrier for assistance.
Custom & Personalized Orders
Please carefully review all customization information before submitting your order.
We are not responsible for errors in personalization or customization information provided by the customer.
Because personalized and custom-made items are created specifically for the customer, they may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.
Product Disclaimer
Our products are intended to be decorative accessories.
Please make sure all products are securely attached and positioned in a way that does not obstruct the driver's view, interfere with vehicle controls, or create a safety hazard.
CuteCarAccessories is not responsible for improper installation, misuse, or damage resulting from the use of our products.
Product Colors
We do our best to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen, monitor, phone, or other device.
Slight variations may also occur with handmade products.
Handmade Products
Many of our products are handmade or assembled by us. Because of this, small variations in appearance, placement, or finish may occur from one item to another.
These small variations are a normal part of handmade products and are not considered defects.
Contact Us
Have a question or need help with an order?
Please visit our Contact page and send us a message. When contacting us about an order, please include your order number whenever possible so we can assist you more quickly.
We’re always happy to help!
Thank you for supporting our small business! ♡
— CuteCarAccessories